Dispatch

All orders are dispatched from Maitland Business Park, Maitland, Cape Town 7405

Please note this is a dispatching facility only and no walk-ins will be accommodated.

Frequently Asked Questions

Find the product you wish to purchase, add the item to your cart and then follow the checkout
procedure.

Trendz of today offers the following payment methods :

PayGenius( pay via card) – https://www.paygenius.co.za/

Ozow ( instant EFT) – https://ozow.com/

Playflex ( buy now, pay later interest free) – https://payflex.co.za/

EFT – banking details are included in our order confirmation email.

Once you have placed an order, you will receive an email with an order number.
Once payment has been received our order will be processed and later handed over to the courier
for delivery. Please check junk/ spam folder if no order confirmation email is received in your
inbox.

Please check junk/ spam folder if no order confirmation email is received in your inbox.

We have received your order.

1. You have not made payment yet.

2. You have made EFT payment but the payment has not cleared in our account as yet. Paying
from another bank to our FNB account may take a few days to reflect. Once the payment reflects,
your order will be changed to processing status.

Your payment has been received and is cleared in our account. We are now getting your order
ready to be shipped. This processing time can take between 2-3 working days.

The courier has collected your order and a tracking number has been updated. Please track your order on the relevant couriers website. You will receive an email from the 2ship platform containing your tracking details. Please look out for this email.

Once your item has been handed over to the carrier, a tracking number will be updated on your
Trendz of today profile and you will receive a ‘shipped’ email .We recommend rather tracking with
a PC and not a mobile phone as not all courier sites are mobile device.

2ship emails will contain all tracking details.

Unfortunately we do not have a collection or viewing facility. We are strictly online and all orders
are couriered to the customer.

Please note e-mail is our only method of communication due to us being able to keep a record of
the communication trail . E-mails are always responded to promptly.

We can only add/edit an existing order is payment has not been made. Please email us in this
case and we’ll update your order.

We only work with order numbers and not names. We cannot identify when packing orders if
many orders belong to one customer. Each order will have its own tracking number.
The courier fee is needed to cover the delivery charge.

Yes we do. Please email us regarding wholesale or reseller information.

Delivery options are calculated using the 2ship platform. We use a variety of couriers : Courier Guy, ACT , Courier it, CitiSprint DSV etc. Smaller items are delivered with Fastway courier.

Fastway courier ( 1-4 days) Courier Guy ( 1-4 days)

We do not offer same day delivery.

Delivery takes place between 8am-5pm on working days only. Please contact the courier with
your tracking number to arrange a delivery time that best suits you. Please do not contact Trendz
of today for this.

Please note the courier sometimes take a while to update their tracking status. Please try
tracking again 3-4 hours after receiving the shipped email.

Proof of payment is to be emailed to payments@trendzoftoday.co.za
Account name: TRENDZ OF TODAY (PTY) LTD
Bank: FNB
Account Number: 62808759916
Branch Code: 250655
Please use your order number as your reference
Cash Deposits NOT ALLOWED

Funds are received immediately in our account. The 1-3 processing time begins immediately
once the customer has completed their purchase.

Orders will only be shipped out once the payment has been received in our account. The
processing time is then 1-3 working days after payment has been cleared.
Wrong EFT ref may result in a delay.

    Get in Touch

    Kindly go through our FAQ's before getting in touch with us as your answers may already be provided. Please fill out the contact form below or email us at support@trendzoftoday.zendesk.com